Providence Health to roll out speech recognition tech systemwide

July 23, 2012 in Medical Technology

RENTON, WA – Providence Health Services, which operates employs more than 64,000 people in five states – Alaska, California, Montana, Oregon and Washington – is poised to deploy speech recognition technology across the healthcare system to 8,000 clinicians in 27 hospitals and 250 clinics.

Providence Health tapped Burlington, Mass.-based Nuance Communications for its Dragon Medical 360 | Network Edition. The organization-wide deployment will support Providence’s rollout of the Epic electronic health record system by empowering clinical staff to document and navigate the EHR by speaking, officials said.

Over the next year, Dragon Medical will be integrated with Epic. Once fully deployed, clinicians will be able to interact with, document and navigate through the EHR simply by using their voice – a workflow that, according to Nuance executives, is proven to be more efficient and natural than typing alone, leading to faster EHR system adoption and improved physician satisfaction with EHR use.
“Dragon Medical builds upon our current Nuance-driven background speech workflow through eScription and will give physicians more documentation options,” said Laureen O’Brien, chief information officer, Providence Health Services. “We are very excited to make this tool available to all of our providers in order to enable them to be more efficient. Using Dragon Medical allows clinician findings to be immediately part of patients’ medical records and available to all care providers, improving overall patient care and coordination, the provider’s experience and making healthcare more affordable.”

As part of the Dragon Medical deployment, Providence will provide its clinical staff with physician-led training and standard, voice-enabled documentation templates to enable faster adoption and assimilation with current established workflows. With a voice-enabled EHR, documentation can be done by speaking in free-form or to trigger various clinical templates and medical record review, and sign-off can occur in real-time – eliminating the time lag and costs associated with medical transcription.

“We are pleased to be Providence’s strategic partner for their Epic EHR implementation. Deploying voice recognition, at this point, is a standard best practice for electronic physician documentation and EHR adoption,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare. “Our voice-driven clinical documentation solutions have been embraced by more than 450,000 clinicians across 10,000 healthcare facilities. Time and again, our solutions have been proven to create efficiencies in capturing the patient story and the required structured data. Providence’s commitment to ensuring its entire physician base successfully adopts and utilizes the EHR is commendable and will result in high-value captured data that ultimately can be leveraged for better care delivery.”

Dragon Medical 360 | Network Edition is specifically designed for large-scale health systems to support advanced integration with leading EHR systems, within Citrix-based environments.

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