MEDITECH customers think upgrade

April 1, 2013 in Medical Technology

Sixty-two percent of MEDITECH customers plan to upgrade their EHR within two years, according to a survey conducted by investment firm Piper Jaffray. The online survey polled 1,400 MEDITECH customers. Subsequent analysis from Piper Jaffray analysts Sean Wieland and Mohan Naidu concludes there is a “big replacement opportunity for inpatient EHR vendors.”

Of the respondents intending to upgrade, MEDITECH is still holding sizable mind share, the survey shows. However, Cerner and Epic, the top two leaders in EHR sales, are increasingly taking more mind share at 21 percent and 15 percent, respectively.

“This mind share shifts dramatically in favor of Epic and Cerner if we look at customers intending to upgrade beyond two years,” the analysts note. “And a whopping 85 percent of the respondents think an integrated patient accounting and clinical system is important, which leads us to believe that Cerner and Epic will take significant share in the coming years.”

[See also: Epic, Cerner reap benefits of meaningful use.]

Addressing the intent to upgrade within two years by 62 percent surveyed, Wieland and Naidu write: “Such high level of upgrade intentions make us believe in our thesis that there will be a huge churn in the EHR market in the next two years.”

The survey showed Cerner and Epic scoring high in mind share.

When asked about the vendors being considered, as an incumbent vendor, MEDITECH continues to enjoy 51 percent mind share among all respondents who intend to upgrade.

[See also: External Pressures Force Community Hospitals to Reconsider EMR.]

“But, if we segment the respondents by timelines, Cerner and Epic win majority mind share,” the analysts point out. Among the respondents intending to upgrade within two years, MEDITECH mind share dropped to 33 percent, while Cerner and Epic mind share increased to 21 percent and 15 percent, respectively. Cerner and Epic win further mind share among respondents who intend to upgrade after two years with Epic at 32 percent, Cerner at 23 percent and MEDITECH dropping to 23 percent.

The survey also indicated that 48 percent plan to upgrade patient accounting systems, and 85 percent indicated an integrated patient accounting and clinical system is important.


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