VBA to pay $37M to fix claims process
June 12, 2013 in Medical Technology
Technology and communications company Harris Corporation has been selected to help improve the Veterans Benefits Administration’s Enterprise Data Warehouse, the primary source for veterans’ benefits data and information.
Under a four-year, $37 million contract, Harris will provide the VBA’s Office of Performance Analysis and Integrity with technical services for the data warehouse including design, development, enhancement, integration, implementation, maintenance and infrastructure support.
[See also: IOM urges VA to tailor veterans’ care.]
The VA has been under fire recently for its backlog of disability and healthcare claims. The switch from paper to digital records does little to alleviate the delays as VA is having trouble getting access to medical records from DoD when service members are discharged.
The data warehouse Harris will work on contains data that is used for business intelligence reports for executive managers, business lines, and claims processing teams within the VBA’s 57 regional offices. The VBA also uses warehouse data to detect and prevent fraud, perform financial auditing and generate reports to Congress. Harris will provide predictive analytics to help drive new business intelligence capabilities to enhance that process.
“The accuracy and effectiveness of the Enterprise Data Warehouse is essential for improving the claims process at a time when there are a large number of veterans applying for benefits,” said Vishal Agrawal, president, Harris Healthcare Solutions. “Harris is proud to help the VBA to ensure that all of our veterans get the timely support they need.”
[See also: VA awards Harris ‘breakthrough’ contract.]