Epic rollout complete at Novant clinics
August 30, 2013 in Medical Technology
Novant Health completed its electronic health record rollout at its physician clinics this summer – three years ahead of schedule and under budget, Novant executives announced. The medical group, spanning from Virginia to South Carolina, now has 343 clinics and 1,441 providers live on its electronic practice management system and 316 clinics and 1,205 providers using its electronic health record.
With the medical group up and running on the EHR, Novant Health will continue its rollout to all facets of the organization this fall when Novant Health Presbyterian Medical Center in Charlotte, N.C., becomes the first of the health system’s 14 medical centers to go-live on Epic. The rollout in all 14 acute care facilities is slated for completion in four years.
“Our rollout was an integrated, methodical process, and the results show,” said R. Henry Capps, Jr., MD, co-chief medical information officer for the medical group, in a news release. “In two years, we brought more than 240 clinics from paper charts to an electronic health record, converted 28 different electronic health record systems our clinics were already using, and consolidated more than 100 billing offices into one. This is a huge win for our organization and, most importantly, for our patients.”
Novant Health patients now have one record that can be seamlessly accessed across all medical group practices, empowering connectivity and improving Novant Health’s ability to exchange information within the system, Capps said. This ability has numerous benefits to patients including enhanced patient safety through streamlined workflows, integrated decisions support and reminders for health maintenance, as well as increased operational efficiency and maintained affordability through immediate access to medical records, and a reduction in paperwork and printing costs.
“The implementation of the electronic health record at my clinic changed the way we do things – in a good way,” said Keith Griffin, MD, co-chief medical information officer for the medical group, in a statement. “By providing safety features such as an easily accessible patient history, prompts when an immunization or routine screening is needed, and disease-specific reminders for labs, medications and other tests, the system enables us to focus even more on providing high quality care for our patients.”
In addition to providing streamlined, comprehensive care, one of the most significant patient benefits of the new electronic health record comes from MyChart – a feature that allows patients to access their medical record online. More than 185,000 Novant Health patients use MyChart, which offers them the ability to:
- Review personalized health information
- Email and send photos to their care team
- Request prescription renewals
- Schedule and manage appointments
- Complete an e-visit for four non-critical symptoms
- View laboratory test results
- Pay bills online.
The rollout did not come without challenges.