5 ways Cleveland Clinic improved its patient engagement strategies
October 1, 2013 in Medical Technology
Some healthcare initiatives underway these days are easier to explain in succinct terms than others. Take ICD-10 and meaningful use, for example. One can be summed up as an updated coding system; the other is an effort to encourage healthcare providers to switch from paper to electronic health records.
Now take a term like “patient engagement.” Yes, it’s safe to call it an effort to get patients to take more responsibility for their health information. But when you try to think in more specific terms it becomes clear that those specifics vary significantly from provider to provider.
On an operational level, what this means is that providers who want to improve their “patient engagement” need to determine both what that looks like presently within their own practices, and what steps they need to take to move forward.
According to David Levin, MD, chief medical information officer at the Cleveland Clinic, a few years ago the organization’s leadership took a comprehensive look at how patients engaged the its services, focusing primarily on the impacts the overall patient experience had on care outcomes.
“The result,” he said, “was a series of initiatives that helped define what we wanted to do (with patient experience), as well as how to measure the impact of the changes.”
Together with Lori Posk, MD, Cleveland Clinic’s medical director for its MyChart personal health record, Levin recently pointed to five key changes in how patients interact with the organization, changes which, he said, have led to dramatic improvements in the patients’ experience.