Siemens helps chart course to go-live

January 9, 2014 in Medical Technology

Siemens is touting a new methodology that aims to give healthcare organizations a comprehensive, repeatable and scalable approach for successful IT implementation and adoption.

The IT Adoption Center framework was developed in collaboration with Johnson City, Tenn.-based Mountain States Health Alliance, a 13-hospital healthcare system serving Tennessee, Virginia, Kentucky and North Carolina. Using it, MSHA brought 13 hospitals live with a full suite of Siemens technology in just 18 months, officials say.

“Implementing healthcare IT solutions, such as order entry, is an inherently disruptive process, so we needed to adopt a more prescriptive methodology that could reduce process variation and ensure consistency and accountability throughout the organization – from pre-implementation to go-live to hand off,” said Morris H. Seligman, MD, senior vice president and chief medical officer at MSHA, in a press statement.

[See also: Siemens sharpens focus on 'getting it done'.]

Now that MSHA is delivering a single, integrated electronic health record across all 13 hospitals, the organization will implement Siemens health information exchange and patient portal technology to coordinate care at physician practices.

The IT Adoption Center methodology seeks to more predictably enable providers to achieve their strategic, financial, quality and patient-centric objectives through ongoing implementation and upgrade cycles, post-live adoption, and integration of technology utilization into roles-based employee performance, say Siemens officials.

“Bringing new information technology solutions into clinical utilization is fundamentally an exercise in organizational change management because of the significant impact these solutions have on the way providers work,” said John Glaser, CEO of Siemens Healthcare, in a press statement. “With our framework methodology we have worked with Mountain States Health Alliance to create greater alignment from pre-implementation through post-live adoption.”

[See also: Tennessee builds statewide health information network.]

After go-live, the IT Adoption Center framework – which is available to all customers using Siemans Soarian or any other enterprise health IT solution for clinical or financial operations – enables measurement of cultural transformation associated with the use of enterprise technology, officials say.

“We can now apply the IT Adoption Center methodology to any project that involves technology – whether it is an upgrade or a new purchase,” said Paul Merrywell, chief information officer at MSHA. “This framework allows us to be consistent and organized while utilizing a succinct communications approach that helps reduce the uncertainty and concern that is commonly associated with major technology changes.”

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