Primary Care Physicians’ EHR Satisfaction Increasing, Report Finds

April 15, 2014 in News

Electronic health record satisfaction among primary care physicians has increased over the past six years, according to a report from Black Book Rankings, Clinical Innovation Technology reports.

Details of Report

For the report, Black Book this year interviewed more than 22,000 health care professionals about their EHR client experience (Pedulli, Clinical Innovation Technology, 4/14). Respondents were asked to rank EHRs vendors on 18 key performance indicators, including:

  • Accessibility;
  • Computerized provider order entry;
  • Document management;
  • Electronic prescribing;
  • Interoperability;
  • Practice administration;
  • Productivity; and
  • Reporting and analytics (Black Book release, 4/7).

Report Findings

During the first three months of 2014, only 8% of primary care physicians reported being “very dissatisfied” with their EHR system’s ability to lessen workload, compared with 48% who were “very dissatisfied” in 2009, according to the report.

Respondents credited their increased satisfaction to vendors’ efforts to improve:

  • Promise fulfillment;
  • Bolstered client support;
  • Meaningful use accomplishments; and
  • Improved workflow.

Top-Rated EHRs

Overall, San Francisco-based Practice Fusion earned the highest rankings out of all EHR vendors included in the survey. Other top-performing vendors include:

  • Allscripts;
  • AmazingCharts;
  • Athenahealth;
  • Care360 Quest;
  • CareCloud;
  • CureMD;
  • eClinicalWorks;
  • Greenway Medical;
  • Kareo; and
  • Praxis (Clinical Innovation Technology, 4/14).
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