KLAS Report: ACOs Turning to Third-Party Vendors Over EHR Vendors

April 18, 2014 in News

The majority of physician-led accountable care organizations are using third-party ACO vendors because electronic health record vendors are not yet meeting their needs, according to a new report from KLAS Research, FierceEMR reports.

For the report, researchers surveyed 46 physician-led ACOs about their software use.

Report Findings

The report found that:

  • 68% of physician-led ACOs reported using a third-party vendor rather than an EHR vendor;
  • Third-party vendors ranked higher than EHR vendors in all functional categories including care management, connectivity and reporting; and
  • Third-party vendors ranked higher than EHR vendors for risk stratification.

According to the report, EHR vendors on average rated only a 6.3 on a 9-point scale for meeting the needs of ACOs. Just two EHR vendors — Epic and eClinicalWorks — ranked above the average, with scores of 7.3 and 7.0, respectively.

Meanwhile, the report found that Optum was the most popular third-party vendor, being used by four different ACOs. According to the report, seven other third-party venders were used by more than one ACO, and no other vendors were used more than twice (Durben Hirsch, FierceEMR, 4/16).

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