Study: Outdated Communication Tools Can Affect Patient Safety

July 24, 2014 in News

A significant portion of the health care industry relies on older communications platforms — such as pagers and paper-based procedures — which could lead to negative effects for patient safety and internal operations, according to a new Frost Sullivan study, FierceMobileHealthcare reports.

The study’s authors argue that there is a “clear need for advanced data management and communication systems that can address existing communication challenges in hospitals” (Mottl, FierceMobileHealthcare, 7/21).


The report recommends that industry stakeholders implement secure mobile communication methods, such as a smartphone with secure text, image, video, and voice messaging capabilities. In addition, communication methods should supports health information exchange between such devices and hospital IT systems, the report noted (Frost Sullivan study, July 2014).

In order to successfully use secure mobile communications, the study suggests:

  • Ensuring ease of deployment;
  • Providing a user-friendly experience;
  • Establishing support systems; and
  • Creating a market strategy.

The authors noted, “Today’s mobile computing platforms present a powerful set of technical capabilities that, if leveraged properly, can help improve the efficiency of day-to-day operations of literally any type of organization” (FierceMobileHealthcare, 7/21).

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