Report: Most Physicians Say EHR Vendors Offer Poor Interoperability

October 9, 2014 in News

A majority of providers said their electronic health record vendors are not interoperable with other vendors’ EHR systems, according to a new report from KLAS Research, Healthcare IT News reports (McCann, Healthcare IT News, 10/8).

Report Details

For the report, researchers surveyed 220 provider organizations about EHR interoperability. The EHR vendors used by the respondents were:

  • Allscripts;
  • athenahealth;
  • Cerner;
  • eClinicalWorks;
  • Epic;
  • GE Healthcare;
  • Greenway;
  • McKesson;
  • NextGen; and
  • Siemens (KLAS statement, 10/6).

Report Findings

Overall, the report found:

  • 82% of respondents said they had been at least “moderately successful” in achieving EHR interoperability;
  • Fewer than 50% of respondents said their EHR vendors “cooperate well with others;” (Healthcare IT News, 10/8); and
  • Just 6% of respondents said they had achieved advanced interoperability (Walsh, Clinical Innovation Technology, 10/9).

When asked about vendor collaboration efforts such as the CommonWell Health Alliance:

  • 51% of respondents said they were either not familiar, unsure or had no opinion on such efforts;
  • 31% of respondents said they were “skeptical” of such efforts; and
  • 18% of respondents said they were optimistic about collaborative efforts.

In addition, 20% of respondents said they used health information exchanges to help achieve interoperability, while 32% said there were no interoperability features or platforms that helped them improve care delivery.

Meanwhile, nearly 85% of respondents who use athenahealth as their EHR vendor gave above average marks for interoperability. Other vendors that received high marks from a majority of their customers included:

  • Allscripts;
  • Cerner;
  • Epic;
  • GE Healthcare; and

In addition, providers indicated that Allscripts, athenahealth and Epic performed best at containing costs and facilitating interfaces (Durben Hirsch, FierceEMR, 10/7).

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