Survey: Mobile EHR Users More Satisfied With Their Systems

October 23, 2014 in News

Mobile users of electronic health records are more satisfied with their EHR systems than non-mobile users, according to a Software Advice survey, Health Data Management reports (Slabodkin, Health Data Management, 10/23).

Survey Details

For the annual survey, conducted in collaboration with Research Now, researchers collected responses from nearly 600 physicians of varying practice sizes and types.

Of the respondents, 76% said they accessed EHRs via a desktop or laptop, while 26% said they accessed EHRs via a tablet or smartphone (Wicklund, mHealthNews, 10/20).


Researchers found that:

  • 58% of mobile EHR users were “very satisfied” with their EHR systems, compared with 28% of non-mobile users;
  • 39% of mobile EHR users said learning to use their EHR software was challenging, compared¬† with 58% of non-mobile users; and
  • 73% of mobile users reported that EHR-related productivity problems were not a challenge, compared with 42% of non-mobile EHR users (Health Data Management, 10/23).

Further, the survey found that more than half of respondents planned to maintain their EHR-related IT investment level through the end of 2014. Meanwhile:

  • 28% said they planned to increase their EHR-related investment level by the end of the year;
  • 13% said they were unsure if they would increase their EHR-related investment level; and
  • 5% said they planned to decrease their EHR-related investment level (Irwin, Software Advice survey, 10/14).

In terms of specific EHR investments:

  • 36% of respondents expected to increase investments in patient portals; and
  • 29% expected to increase investments in electronic prescribing technology (mHealthNews, 10/20).

When asked about “major or “moderate” challenges facing their EHR use:

  • 56% of respondents cited interoperability with other EHR systems; and
  • 49% cited reduced productivity (Software Advice survey, 10/14).
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