CIOs Say Usability, Search-Related Problems Prevalent Among EHRs

October 27, 2014 in News

Poor usability is one of the top complaints chief information officers have about electronic health records, according to a survey by Frost Sullivan, EHR Intelligence reports (Murphy, EHR Intelligence, 10/22).

Survey Details

The survey, conducted in partnership with the College of Healthcare Information Management Executives, polled CIOs at mid- and large-sized community hospitals between March and May. The survey was designed to gauge how CIOs feel about EHRs, particularly their search functionality (Frost Sullivan release, 10/20).

Survey Findings

Survey respondents reported that search-related problems are common among EHRs. Specifically, the respondents noted:

  • A lack of accurate search results; and
  • System slowness.

According to the survey, the problems stem from poor EHR usability, rather than a lack of user training or opposition to EHR adoption (EHR Intelligence, 10/22).

According to the survey, the inability to find and review data — in addition to the time-consuming process — could lead to:

  • A significant loss in productivity among clinician end-users; and
  • Potential risks to patient safety (Frost Sullivan release, 10/20).

Meanwhile, the researchers noted that the rudimentary status of many EHRs should lead to increased competition and encourage developers to create EHR software with enhanced usability (EHR Intelligence, 10/22).

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