Study: EHR Alert Fatigue Could Drive Some Providers To Quit

November 21, 2014 in News

Health care providers who fail to see value in their electronic health record systems can have lower overall job satisfaction, which could make them more likely to seek a new job, according to a study published Tuesday in the American Journal of Managed Care, EHR Intelligence reports (Bresnick, EHR Intelligence, 11/20).

Study Details

The researchers surveyed 2,590 providers at 131 Department of Veterans Affairs facilities to examine the relationship between providers’ satisfaction with their EHR systems and providers’ decisions to leave their jobs (Hall, FierceHealthIT, 11/20). Specifically, researchers looked at how EHR systems’ alert and notification methods influenced job satisfaction, intention to find a new job and turnover rates (Hysong et al., AJMC, 11/18).

Study Findings

Overall, the study found that EHR alert support practices, such as training and monitoring and receiving feedback, had little effect on providers’ satisfaction. However, monitoring and feedback were associated with an increased intention for physicians to quit their jobs (FierceHealthIT, 11/20).

The study also found an association between providers’ views of EHR alerts and health IT and their likelihood of quitting. For example, the study showed that providers who held positive views of their EHR systems and health IT were more likely to report job satisfaction and less likely to quit, while providers at high-turnover facilities generally felt ¬†EHR notifications held little value (EHR Intelligence, 11/20).

The researchers recommended that educating providers on the importance of the alerts could increase user acceptance and result in lower turnover rates and improved job satisfaction (Gold, “Morning eHealth,” Politico, 11/21).

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