Most Patients Willing To Have Online Video Doctor Visits, Survey Finds

January 22, 2015 in News

A majority of U.S. residents are willing to use an online video for a physician visit, according to a Harris Poll survey, MobiHealthNews reports.

The survey, which was commissioned by telehealth company American Well, collected responses from 2,019 U.S. adults ages 18 and older in December 2014.

Survey Findings

Overall, the survey found about 64% respondents were willing see a doctor via an online video consult.

Of those, 61% listed convenience as a factor.

The survey found respondents’ willingness to switch to an online physician visit varied by age and the number of years they had seen their doctors (Pai, MobiHealthNews, 1/21). The survey showed:

  • 6% of respondents who had seen their physician for at least 10 years said they would switch;
  • 8% of respondents who had seen their physician for five to nine years said they would switch;
  • 10% of respondents who had seen their physician for two to four years said they would switch;
  • 7% of respondents who had seen their physician for less than one year said they would switch (Harris Poll survey, December 2014);
  • 11% of patients ages 18 to 34 said they would switch;
  • 8% of patients ages 35 to 44 said would switch (MobiHealthNews, 1/21);
  • 5% of patient ages 45 to 54 and 55 to 64 said they would switch; and
  • 4% of patients age 65 and older said they would switch (Harris Poll survey, December 2014).

However, about 88% of respondents said they would like to select the physician for a video visit rather than be randomly assigned one (Gold, “Morning eHealth,” Politico, 1/22).

When asked how they would prefer to respond if a loved one needed medical attention in the middle of the night:

  • 44% of respondents said they would go to the emergency department;
  • 21% said they would use a video visit;
  • 17% said they would call a 24-hour nurse line; and
  • 5% said they would consult an online symptom checker.

The survey also asked consumers about their willingness to receive a prescription through a video visit. The survey showed:

  • 70% of respondents said receiving a prescription via an online video visit was preferable to receiving a prescription via an in-person visit;
  • 60% said they would be comfortable using an online video visit to get a prescription for a refill;
  • 42% of women ages 18 to 32 would be comfortable getting a prescription for birth control through an online video visit; and
  • 41% reported interest in getting antibiotics through an online video visit.

When asked about the costs of an online physician visit:

  • 62% said online video visits should cost less than an in-person visit;
  • 22% said both types of visits should cost the same amount; and
  • 5% said video visits should cost more (MobiHealthNews, 1/21).
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