Survey: Providers’ Use of New Remote Care Technologies Lagging

April 7, 2015 in News

About one-third of providers are using new remote health care technologies, according to a survey conducted by Harris Poll, U.S. News World Report reports.

The survey — commissioned by PerfectServe, a clinical communication services provider — included responses from 955 health care professionals, including:

  • Case managers;
  • Health care administrators;
  • Nurses; and
  • Physicians.

Survey Findings

Overall, the survey found that 83% of respondents communicated with patients by phone, while 74% communicated using online patient portals. Meanwhile, the survey found communications via remote and mobile technologies lagged, with:

  • 39% of respondents using telemedicine;
  • 36% using remote coordination tools;
  • 36% using video conferencing;
  • 32% using remote monitoring tools;
  • 32% using mobile care team tools; and
  • 31% using remote consults.

In addition, 46% of respondents said they communicated via a unified secure communication platform, while 41% said they communicated by text to send patients reminders or updates.

Meanwhile, about 12% of respondents said that they use electronic health records to both communicate with other providers and to look up information to answer questions about patients.

The survey also showed nearly 30% of respondents said they were not satisfied with the communication technology used by their organization.

In addition, about 60% of all respondents said that HIPAA regulations inhibit communication and collaboration among providers.

Nearly all physician respondents said that they valued the positive effect that improving communication could have for population health management and said that strong coordination among providers can help reduce readmission rates (Leonard, U.S. News World Report, 4/6).

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