Survey: 90% of Providers Use Mobile Devices for Patient Engagement

April 15, 2015 in News

A majority of health care providers use mobile devices for patient engagement, according to a survey released Tuesday by the Healthcare Information and Management Systems Society, MobiHealthNews reports.

Survey Findings

The 2015 HIMSS Mobile Technology survey, which polled 238 respondents, found that 90% of respondents reported that their organizations used mobile devices to improve patient engagement.

Of those respondents, nearly 75% said they used mobile application-enabled patient portals, but just 36% considered the app-enabled portals a “highly effective means of engaging patients.”

In addition, the survey found:

  • 31% of respondents said they offer organization-specific apps to patients;
  • 30% said they were in the process of developing an app; and
  • 10% said they had created an app store for distribution.

The survey also showed that 67% of respondents upload at least some information from a mobile device into a patient’s electronic health record, while 8% said all mobile device data was uploaded into the EHR.

Slightly more than half of respondents listed a lack of funding as the top barrier to mobile technology adoption.

Meanwhile, the survey found that 47% of respondents said mobile technology was a high priority at their organization. In addition, the survey showed:

  • 57% of respondents said their organization had a mobile technology policy;
  • 33% said their organization planned to develop a mobile technology policy; and
  • 18% said their organization had reached a mature mobile environment (Comstock, MobiHealthNews, 4/14).
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