EHR Trainers Who Volunteer for the Role Can Be More Effective

April 29, 2015 in News

Electronic health record system trainers who are appointed by management might not be as effective at the job as those who volunteer for the position, according to a study published in BMC Medical Informatics Decision Making, Health Data Management reports.

Details of Study

For the study, researchers looked at two units in an academic health system that was implementing an Epic EHR system between October 2012 and June 2013.

Researchers completed 24 in-depth interviews and observed a total of 29 employees who were “super users” of EHRs.

Study Findings

The study found that two factors had the greatest effect on the success of EHR implementation:

  • Individuals who volunteered to participate were more engaged in their role; and
  • Managers who were active — rather than passive — in supporting implementation goals saw more success.

Yale University researcher Christina Yuan said that it “is a really important question managers have to decide, whether to let their super users volunteer for the role or to pick people who are very tech savvy and could be a whiz with the technology.” She added, “There is really great intuition for both, but this is a teaching role, so you really need people who will be good teachers.”

In addition, Yuan noted that it is particularly important for planners to ensure there is adequate staffing during implementation (Goth, Health Data Management, 4/24).

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