Providers See Benefits, Drawbacks to Mobile Health Technologies

June 17, 2015 in News

While providers acknowledge the benefits of mobile health, they also see several barriers to adopting such technology, such as disturbed workflows, according to a research paper published Monday in the Journal of the American Medical Informatics Association, FierceMobileHealthcare reports (Mottl, FierceMobileHealthcare, 6/15).

The paper examined various mobile health-related reports and studies that were published between 2000 and 2014. The authors assessed the content and quality of the research using pre-established categories of mobile health adoption barriers and facilitators.

Details of Findings

Overall, the paper noted 179 factors that could be seen as either benefits of or barriers to mobile health technology adoption (Gagnon et al., JAMIA, 6/15).

According to the paper, providers acknowledged the ability of mobile health to help patients improve their personal health knowledge and provider relationships.

However, the paper found that providers noted several potential barriers to mobile health adoption related to:

  • Costs (FierceMobileHealthcare, 6/15);
  • Interactions with colleagues, patients and management (JAMIA, 6/15);
  • Interoperability;
  • Long-term deployment and management of the platforms (FierceMobileHealthcare, 6/15);
  • Perceived usefulness and ease of use;
  • Privacy and security risks;
  • Technical and design concerns (JAMIA, 6/15);
  • Technology familiarity; and
  • Training and tech support from management.


Overall, the paper found that mobile health is seen as a way to help empower patients and providers, but the technologies also are associated with some drawbacks.

The authors wrote, “Professionals in fact expressed the belief that mHealth brought quicker contact and communication and improved their access to colleagues, which could constitute benefits. Conversely, the increased workload and the disturbed workflow by colleagues were seen as barriers to their adoption of mHealth” (FierceMobileHealthcare, 6/15).

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